Service Programs

A Reputation for Excellence
 

• Reliability. We stand behind every single piece of machinery we sell.
• Expertise. Our full-time service technicians have over100 years of combined experience and are cross-trained on every piece of equipment in our portfolio.
• Efficiency. We understand that downtime affects bottom line; that’s why we return service calls within two hours. If your equipment is down, we aim to have a service professional on the phone or on-site within 24 hours.

Servicing Your Total Facility

• Warranty repair
• Field service calls
• Preventive maintenance programs
• Equipment maintenance training
• Scheduled maintenance and repair
• Repair parts and service
• Demonstrations and consultations

 

Preserving Your Investment

Next to employees, equipment is your company's biggest asset.  Preventive maintenance is critical to success, making Western Paper Company an invaluable resource.

Western Service Team Members
 

 Khristie Bennett, Service Coordinator
Khristie is the first point of contact for customers; she orders equipment and parts, coordinates customer training, schedules service calls, and dispatches our technicians.  Khristie has more than 30 years industry experience and has worked in sales was well as service.

Mark Despain, Service Technician
In Mark's 30 years in the industry, he worked as a technician and service manager.  He also owned a business selling equipment and supplies.  His expertise includes Ryobi, Itek, Davidson, Mitsubishi, Printware, Standard Horizon, Baum, Challenge, workflows and film processors.

Randy Shutt, Service Technician
Randy began his career operating printing presses, and has worked as a service technician for more than 30 years.  His press operating background makes him very strong on mechanical issues, with specialties in Ryobi, Standard Horizon Challenge, Morgana, Screen, wide format printers, film and plate processors, and exposure systems.

 

For your parts, service, and equipment needs, call Kristie Bennett at 801-956-9101